Legal notice

# Return and Refund Policy

Welcome to SmartDealGlobal. We value your satisfaction and are committed to providing a secure, transparent shopping experience. This website (https://smartdealglobal.com) is officially owned and operated by **Fatma Çapkin**. 

Our Return and Refund Policy is designed in compliance with global e-commerce and UK digital consumer standards to protect your purchases.

---

### 1. 30-Day Return Window
We offer a **30-day return policy**, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be:
* In the same condition that you received it (unworn or unused).
* With tags, and in its original packaging.
* Accompanied by the receipt or proof of purchase.

### 2. How to Initiate a Return
To start a return, you must contact our official support desk. Since we utilize secure processing, you can contact **Fatma Çapkin**'s support administration directly through our official contact channels or via our **Secure WhatsApp Verification Support Desk** linked on our store. 

*If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.*

### 3. Damages and Product Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately with a replacement or full refund.

### 4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

### 5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within **5-7 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund too.

---

**Business Ownership Details:**
* **Store Name:** SmartDealGlobal
* **Authorized Operator:** Fatma Çapkin
* **Website:** https://smartdealglobal.com
* **Contact Email:** support@smartdealglobal.com